Terms of Service
Last updated: September 10, 2026
These Terms of Service (“Terms”) govern your use of fallowandfloret.com and the support services offered by Fallow + Floret, LLC (“we,” “us,” “our”). By booking services, joining a membership, or using our website, you agree to these Terms. These terms govern the services we provide and how we work together. Payment, cancellation, refund, and hardship arrangements are detailed in our Payment Policy, and how we handle your personal information is explained in our Privacy Policy. All three form one agreement between you and Fallow + Floret, LLC.
About our services and scope
Fallow + Floret provides non-clinical support for people living with chronic illness, in the spirit of traditional doula care: emotional support, practical guidance, advocacy accompaniment, help navigating daily life with illness, and a steady, informed presence alongside — never in place of — your medical care.
We are not medical providers. We are not physicians, nurses, therapists, counselors, social workers, or emergency responders. Our services do not include medical advice, diagnosis, treatment, medication guidance, mental-health treatment, or crisis intervention. We will never interpret test results, advise you on treatment decisions, or coordinate clinical care. Nothing on this website, in our communications, or in our sessions constitutes medical advice.
Living with chronic illness means you already manage a complex relationship with the healthcare system. Our role is to support you, the person — your questions, your routines, your energy, your plans — while your qualified healthcare providers manage your care. In a medical emergency, call your local emergency number.
If we believe a client’s needs fall outside our scope — including a medical or mental-health crisis — we will say so clearly and help you connect with appropriate professional care. We may decline or discontinue services when doing so is in your best interest.
Our services are available to adults aged 18 and over only.
Confidentiality
Everything you share with us in the course of our work stays confidential, within the limits described in our Privacy Policy and applicable law. We treat information about your health, routines, and personal life with strict discretion regardless of its clinical relevance. Learn more about the technical safeguards we use — including encrypted email and secure teleconferencing — in our Privacy Policy.
There are narrow exceptions where confidentiality must yield: if we are legally required to disclose information, or if we believe someone faces imminent risk of serious harm. We will tell you if such a situation arises, whenever we safely can.
Booking and scheduling
Appointments are scheduled through our online booking system (Acuity Scheduling). When you book, you agree to that platform’s terms as well as ours.
Individual sessions. If you need to cancel or reschedule an individual session, please let us know at least 48 hours in advance whenever possible. Sessions cancelled before the 48-hour mark may be rescheduled at no charge. As noted in our payment policy, cancellations caused by illness, flare-ups, hospitalization, or medical emergencies are never charged as a fee — just tell us what happened when you can, and we’ll reschedule or apply the session later. If we cancel on our end, you choose a reschedule or a full refund of that session.
Group sessions and classes. Group offerings run on a shared schedule, so individual rescheduling isn’t available — a spot in one group session can’t simply be moved to another time. If you can’t attend a group session you’ve booked, you’re welcome to send someone in your place. As always, illness- and emergency-related absences are treated with flexibility: contact us and we’ll work something out.
Memberships. Patreon membership content and group access follow the membership terms; scheduling rules above apply to individually booked sessions only.
Payments
Service fees are due at the time of booking unless otherwise stated. Accepted payment methods are handled through our scheduling platform. Prices for current services are shown on our Services page. We reserve the right to change prices for future bookings; confirmed bookings are honored at their booked rate.
Reduced-rate, deferred, or complimentary arrangements may be available as described in our payment policy’s hardship accommodation section; unless expressly stated in writing, all other terms apply unchanged.
Refunds: A refund may be requested within 3 days of purchase if no services have been used and the request meets the parameters of the 48-hour cancellation policy. If Fallow + Floret, LLC is unable to provide the services purchased, we will work with you to reschedule or provide an appropriate credit or refund. In exceptional circumstances, we may consider a partial refund or credit on a case-by-case basis.
Nothing in this policy limits any refund rights required by applicable law.
Memberships (group support)
Our group memberships are hosted through Patreon. By becoming a member you agree to Patreon’s terms of service and payment processing. Membership benefits are described on our membership page.
Community standards. Group spaces work because everyone protects everyone. Members agree not to share another member’s personal information, stories, or health details outside the group; not to give medical advice to other members; and to treat fellow members with respect. Membership grants no licensed medical or mental-health service.
Members may cancel their membership through Patreon at any time; access continues through the end of the paid period. Refunds of membership fees are governed by Patreon’s policies.
Website use and content
All content on fallowandfloret.com is for general informational purposes only and is not medical, legal, or financial advice. Content may not be reproduced commercially without permission. We are not liable for how you interpret or act on website content — always bring questions about your health to your providers.
You agree not to misuse our website, contact forms, or community spaces — including harassment, scraping, or attempting to gain unauthorized access.
Limitation of liability
To the fullest extent permitted by law, Fallow + Floret, LLC is not liable for indirect damages arising from use of our services or website. Our total liability for any claim related to our services is limited to the amount you paid for the service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
These services are a complement to medical care — they are not a substitute for it — and reliance on our services in place of qualified medical care is outside their intended and agreed use.
Changes to these Terms
We may update these Terms from time to time. The current version is always posted on this page with its revision date. Continued use of our services after changes means you accept the updated Terms.
Questions about these Terms? Email info@fallowandfloret.com.