Payment Policy

Last updated: September 10, 2026

This policy covers payment, cancellation, refunds, and hardship accommodations. It’s part of our overall arrangement with clients — the scope and general terms of our services are in our Terms of Service, and how your payment and personal information is handled is explained in our Privacy Policy.

Payments, refunds, and billing

Payment policy

Payments are processed securely through Stripe, our payment processor, via our scheduling platform Acuity Scheduling. Payments are collected in USD; your bank or card provider may apply its own conversion fees for international transactions. We never see or store your full card details — Stripe handles all payment data under its own security standards.

If you anticipate difficulty making a scheduled payment, please contact us as soon as possible at info@fallowandfloret.com. We will do our best to discuss available options before the payment becomes overdue. Any alternative arrangement must be confirmed in writing by Fallow + Floret, LLC.

Cancellations and rescheduling

We understand that unexpected events, illness, family responsibilities, and emergencies can happen. If you need to change your appointment, please provide at least 48 hours’ notice whenever possible. (These rules apply to individual sessions — group sessions and classes follow the cancellation terms in our Terms of Service.)

Appointments canceled or rescheduled with the required notice may be moved to another available time at no charge. Cancellations with less than 48 hours’ notice and missed appointments may be charged in full or deducted from your package, because that time was reserved specifically for you.

However — this is a chronic illness practice, and we mean it. Cancellations caused by illness, flare-ups, hospitalization, or medical emergencies will not be charged as a fee. Simply let us know what happened when you’re able, and we’ll reschedule the session or apply it later. No proof, no penalty, no awkwardness.

If we cancel a session on our end, you may choose a rescheduled session at no charge or a full refund of that session.

Refunds

We want you to feel comfortable making an informed decision before purchasing our services. Please review the service details and ask any questions before payment.

Because your time is reserved in advance, completed sessions and late-canceled or missed appointments are generally nonrefundable, except as described for illness and emergencies above. Unused services may be refundable only as described below:

A refund may be requested within 3 days of purchase if no services have been used and the request meets the parameters of the 48-hour cancellation policy.
If Fallow + Floret, LLC is unable to provide the services purchased, we will work with you to reschedule or provide an appropriate credit or refund.
In exceptional circumstances, we may consider a partial refund or credit on a case-by-case basis.
Nothing in this policy limits any refund rights required by applicable law.

Refunds are issued via Stripe back to the original card.

Packages and payment plans

A package is designed to provide continuity and support over a defined period. When you purchase a package or select an installment plan, you are committing to the full package or program unless the written agreement states otherwise.

We understand that life circumstances may change. If continuing becomes difficult, please contact us promptly. We may be able to discuss options such as adjusting the schedule, pausing the program, or applying unused services as a credit. Any approved change must be confirmed in writing.

Unused package sessions expire 12 months after purchase. At your request, unused sessions may be refunded pro rata, minus completed sessions at the single-session rate.

Hardship accommodations

Chronic illness is expensive, and support shouldn’t be a luxury. If paying our standard rates is a barrier, you’re invited — without embarrassment or interrogation — to request a hardship accommodation such as:

a reduced-rate session or package, offered as space allows;
a payment plan with smaller installments over a longer period;
a pause on a package while you regroup, with your remaining sessions waiting for you;
in some circumstances, a complimentary session when funds are tight this month.

How it works: contact us at info@fallowandfloret.com (or mark the option on your booking form). Tell us briefly what would help — you don’t need to document your finances or justify your circumstances. We set aside a limited number of reduced-rate and complimentary spots to keep this sustainable; when they’re full, we’ll be honest about that and add you to a waitlist or suggest other options. Every accommodation is confirmed in writing by Fallow + Floret, LLC, applies only to what it states, and doesn’t change any other term of our policies.

Hardship status never affects the quality of your support, the confidentiality of your information, or your right to end services — and asking is never held against you.

Failed or overdue payments

We understand that a payment may occasionally fail because of an expired card, banking issue, or other temporary problem. We will normally notify you and provide 3 days to update your payment information or resolve the balance.

While an account remains overdue, upcoming sessions and program access may be paused. Services may resume once the overdue amount has been paid or another written arrangement has been approved.

If you believe a charge is in error, please contact us at info@fallowandfloret.com before disputing it with your bank — we resolve most issues quickly.

If an overdue balance remains unpaid after reasonable notice, Fallow + Floret, LLC may charge a late fee where legally permitted, cancel future services, or pursue other lawful remedies. The client remains responsible for charges for services already provided and for any payment commitments agreed to at enrollment.

Ending services

Either you or Fallow + Floret, LLC may end the services relationship by providing 2 days’ written notice, subject to any package or payment-plan terms.

If you decide our services are no longer the right fit, we encourage you to let us know. We will communicate respectfully and, when appropriate, help clarify any remaining sessions, credits, or payment obligations.

Fallow + Floret, LLC may end services immediately in cases involving nonpayment, threats, harassment, discriminatory conduct, or other behavior that makes continued services inappropriate or unsafe.

Group memberships

Memberships hosted through Patreon are billed and refunded under Patreon’s policies — see your membership page for details.

Our goal is to maintain a clear and respectful arrangement that supports both you and this practice. If an unusual circumstance arises, please reach out as early as possible. We will listen and consider reasonable options while applying this policy consistently and in accordance with applicable law.